Setup & Management
Auto-Provisioning of IP Phones
Just by connecting your IP desktop and conferencing phones to your network, your phones will be detected and configuration files for your phones generated and pushed out to your phones.FREETALK Connect auto-provisioning works with almost all models of desktop and conference IP phones from providers such as Aastra, Cisco Small Business Pro series, Linksys, Polycom andsnom.
Wizard Driven Setup
The FREETALK Connect is designed for the do-it-yourselfer. The wizard walks users through a series of simple questions about their organization and uses this information to automatically configure the system for basic communications management within the organization. The wizard installs and configures all basic networking, telephony system and user functionality on the FREETALKConnect and requires no IT or telephony expertise or experience.
Remote Management
If your FREETALK Connect system administrator or support resource is located somewhere that does not permit direct access to yourFREETALK Connect appliance, that’s no problem.FREETALK Connect has remote administration capabilities that enable the system to be administered from anywhere Internet access is available.
Report Exporting (.csv)
Extend FREETALK Connect’s powerful reporting engine, including Call Detail Reports, by creating .csv files that you can import into applications such as Excel and Access.
Status Pages
View the real-time status of the FREETALK Connect system. You can quickly see which phones are connected and which analog and VoIP phone services are up and running.
Networking
WAN Connectivity
FREETALK Connect provides Wide Area Network (WAN) connectivity for all standard broadband connection services. FREETALK Connect supports always-on connections using DHCP(typical of cable and some DSL connections); username and password supported systems (PPPoE, typically used by DSL connections); or Internet connections requiring a static IP address.
LAN services
Local Area Network (LAN) services such as DHCPserver, static DHCP, DNS caching and static DNS naming are supported and easily managed by FREETALKConnect.
Routing
FREETALK Connect incorporates a complete network router supporting NAT addressing, port forwarding, Universal Plug and Play (UPnP) and quality of service (QoS).
Dynamic DNS
Dynamic DNS is supported for most popular dynamic DNS services (DynDNS, etc.)
Skype
Skype Enabled
FREETALK Connect enables you to receive and make calls via Skype on every phone in your office. Easily integrate with supported IP phones and users’ Skype clients.
Receive Inbound Calls
Accept calls via a Skype for Business ID or a Skype Online™ number.
Make Outbound Calls
Make outbound calls using Skype-to-Skype connections or SkypeOut™ with low rates worldwide.
Click-to-Call
Use the FREETALK Connect SkypeID to create click-to-call services on Websites or email signatures.
Skype Manager
Use Skype Manager to establish and manage Skype for Business accounts for users, to purchase Skype Credits and allocate to users, and to view call detail reports for Skype calling activity.
Telephony
Auto-Attendant (IVR)
The FREETALK Connect Auto-Attendant lets callers press options to reach destination extensions within your company. For example, “Press 1 for Support” or “Press 2 for Sales.” The Auto-Attendant feature is easy to use and powerful. With a few simple clicks of the mouse you can manage call flow, forward calls off-site, and more.
Instant Number Portability
Attach up to four existingPSTN lines and let theFREETALK Connect manage your existing phone numbers. Easily transition into the additional features and benefits offered by FREETALKConnect and its Skype enhancements.
Unified Voicemail-to-Email
Receive your voicemails as emails! FREETALK Connect can send an email to the voicemail recipient whenever they receive a voicemail. The email has an audio attachment so that you can listen to the voicemail right from your Inbox. Alternatively,FREETALK Connect synchronizes messages with your IMAP server to unify your inbox. If the message is opened or deleted in email it will also be opened or deleted from the phone and vice versa.
Voicemail
FREETALK Connect offers easy ways to retrieve your voicemail messages:
- Press the voicemail button on your phone.
- Call the voice mail extension.
- Dial in remotely from any outside phone to access the voicemail options.
- Receive attached .wav files in your email.
- Listen via your user portal.
- Voicemail to IMAP synchronization.
Unlimited VoIP Accounts
In addition to Skype,FREETALK Connect comes VoIP-ready with no limit to the number of third party VoIP service provider accounts you can setup. In a few minutes, you can configureFREETALKConnect to include your favorite VoIP Providers (SIP or IAX) and configure VoIP for inter-office and intra-office calls while keeping regular calls going out over PSTN or Skype.
IP Phones
FREETALK Connect is one of the most flexible phone systems on the market today, supporting all analog phones and auto-provisioning popular IP phones such as Aastra, Cisco Small Business, Linksys, Polycom, and snom.FREETALK Connect supportsMWI (Message Waiting Indicator) on all IP Phones.
Distinctive Ring
Know who is being called or what type of call is coming in by the distinctive ring. In a small business the same person may perform many roles. Distinctive rings will identify if the call is coming in as a result of someone selecting the sales option from the auto-attendant or if it’s a support call. In the home, distinctive rings can identify who the inbound call is for. Note: Not all phones support customizable ring tones.
Simultaneous Ring
Take one inbound call and ring all phones or those identified as part of a Team; the first to pick up gets the call.
Name Directory
FREETALK Connect comes pre-configured with a professional “spell-by-name” directory. Callers are simply prompted to “spell the first three letters of the party’s first name.” They are then automatically connected to the requested extension.
Call Forwarding
Users can use their personal User Portal to enable call forwarding to either an internal extension or to an external number.
Music/Messages on Hold
Music-on-Hold (MOH) is as simple as uploading audio files using the Web-based administration panel. The audio files may contain music or messages. You choose what you would like to have your callers listen to while on hold.
Least Cost Routing
FREETALK Connect can configure outbound routes such that local calls are prioritized to go out over local fixed-rate PSTN analog lines while long distance calls are routed via Skype/SkypeOut or an alternative VoIP service provider at low per-minute calling rates available via Skype or the VoIP service provider.
PSTN Failover
FREETALK Connect offers VoIP-users a PSTN failover in case of an Internet service interruption. PSTN Failover ensures that if your Internet service goes down, yourPSTN phone line is still available and operational.
Remote User / Office
FREETALK Connect enables remote users/offices to work as though they were in the same location. Calls can come in through the main phone number and will be routed to them no matter where they are located. Extension to extension dialing works as if the remote user is just down the hall. Using soft-phones or Wi-Fi enabled mobile phones with a SIP client ensures the road warrior and frequent traveler is always in touch. IP phones, once provisioned, can optionally connect via any Internet connection worldwide.
User Portal
FREETALK Connect User Portal enables users to manage their phone system functions from an easy to use interface from their PC rather than using the phone keypad to manage their personal phone preferences. The User Portal allows users to quickly and easily manage their personal activities such as: listen to voicemail, enable do-not-disturb (DND), enable call forwarding, change their email address for voicemail to email, user PIN and personal password from anywhere they have Internet access.
Find Me
Allow callers to find you wherever you are. Simply indicate how you would like to be reached whether at home, a branch office, another internal extension or on your mobile phone. Find Me capabilities will allowFREETALK Connect to find you by ringing other numbers or extensions sequentially or can even ring multiple phones simultaneously.
Teams
FREETALK Connect includes a powerful Team feature that allows you to build multi-user Team extensions and assign permissions to those Teams. You can control Team permissions such as long distance dialing (outbound line control), distinctive ring tones, call forwarding and unique callerID.
Paging
Want to page everyone on your phone system? Simply dial *00 on your phone (or pre-programmed speed dial key) and broadcast your message or request to all phones in the system. Note: There are a few phones that cannot receive pages. Check your phone’s user manual.
Custom Caller IDs
FREETALK Connect lets you customize the Caller ID name/number for each user and team allowing you to block, reveal, or change the Caller ID of every user or team on your system. Note: if you are using analog PSTNlines, for 911 reasons, PSTNoutbound Caller IDs are always controlled by your carrier.
Routing by DID’s orCallerID
With FREETALK Connect’s ability to route by DID’s orCallerID’s, you can direct calls to a different call menu based on the inbound number dialed or caller’s number as defined by the FREETALK Connect setup.
Advanced Call Forwarding
With a few clicks of your mouse in the User Portal you can forward your extension to another extension, a mobile phone, or any other number.
Conference Bridge
FREETALK Connect comes pre-configured with one conference bridge ready to use for free! Up to ten participants can join a conference simply by dialing an extension and entering the conference PIN code.